Delivery, Collection, Return

DELIVERY OF ITEMS

1. Delivery cost:
   The delivery cost varies depending on the distance to the delivery location, with a minimum cost of 500f
2. Le lieu et heure précise:
   la livraison se fait en lieu et heure convenu entre l’acheteur et ELTEL. Il est possible de changer le point de retrait sélectionné lors de la passation de la commande.

ITEM RETURNS

1. In-store pickup:
   it is free
2. Withdrawal by a third party:
   If you choose to delegate someone else to collect an order on your behalf, you will need to provide them with your order number (received by SMS).
3. Extension of withdrawal date:
   We allow 48 hours for collection after the chosen collection timeframe when placing your order. After this period, we will be obliged to cancel your order.
4. Change from pickup to delivery for an order already placed:
   It is indeed possible to change your mind about the delivery option.